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⍰ ASK How does the RBI handle disputes and grievances related to electronic money transactions?

The Reserve Bank of India (RBI) has a strong system in place to deal with problems and complaints about electronic money transactions. This is to make sure consumers are protected and issues get resolved fairly. Electronic money institutions must have good ways to handle complaints, and the RBI makes sure they follow the rules.

If you have a problem with an electronic money transaction, you can first complain to the institution involved. They have people and channels specifically for fixing issues quickly.

If your problem doesn't get sorted out well with the institution, you can take it to the RBI. They have a special online platform called the Complaint Management System (CMS) where you can file complaints.
 

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