cryptohunter
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Electronic money institutions in India have to make sure they have good ways to deal with customer complaints, following rules from the RBI. This is important to keep customers happy and solve any problems that come up during electronic transactions.
These institutions usually need to set up a special system just for handling customer complaints. This includes having a customer service team ready to receive and deal with complaints quickly. Customers can usually complain through phone, email, or online.
Once they get a complaint, these institutions have to quickly acknowledge it and look into the issue carefully. They might have to fix things like reversing transactions that shouldn't have happened, giving refunds, or doing whatever it takes to make things right.
These institutions usually need to set up a special system just for handling customer complaints. This includes having a customer service team ready to receive and deal with complaints quickly. Customers can usually complain through phone, email, or online.
Once they get a complaint, these institutions have to quickly acknowledge it and look into the issue carefully. They might have to fix things like reversing transactions that shouldn't have happened, giving refunds, or doing whatever it takes to make things right.
